© 2026 Eden Yard
Privacy Policy
Last updated: 19 August 2026
Eden Yard respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us or otherwise interact with Eden Yard.
Our website is built using WordPress and uses WooCommerce to provide our online shop.
Who we are
Eden Yard is a family-run farming and food business based in the Eden Valley, Cumbria.
For the purposes of UK data protection law, Eden Yard is the data controller responsible for the personal information described in this policy.
If you have any questions about this Privacy Policy or how we use your personal information, please contact us:
Eden Yard
Plumpton Old Hall
Penrith
Cumbria
United Kingdom
Email: hello@edenyard.co.uk
Information we collect
Depending on how you use our website, we may collect information including:
- Your name
- Billing and delivery addresses
- Email address
- Telephone number
- Order and purchase information
- Account details if you create an account
- Messages and enquiries you send to us
- Information you provide through forms on our website
- IP address and basic technical information about your device and browser
- Information about how you use and navigate our website
- Cookie preferences
When you place an order
When you purchase something from Eden Yard, we collect the information necessary to process and fulfil your order. This will usually include your name, contact details, billing address, delivery address and details of the products you have ordered.
We use this information to:
- Process and fulfil your order
- Take and confirm payment
- Arrange delivery
- Send order and delivery updates
- Deal with returns, refunds or problems with an order
- Maintain appropriate financial and tax records
- Prevent fraudulent transactions and protect our website
Payment information
Payments made through our online shop are processed using third-party payment providers.
Eden Yard does not normally receive or store your complete debit or credit card details. Payment information is handled securely by the relevant payment provider in accordance with its own privacy and security policies.
The payment methods and providers available may vary depending on the options offered at checkout.
WooCommerce
Our online shop uses WooCommerce, which runs on WordPress.
When you shop with us, WooCommerce may store information including the products you have viewed, your location and IP address, your shipping information and the contents of your shopping basket.
This information is used to provide the functionality of the shop, calculate delivery where applicable, remember your basket and allow us to process your order.
If you create an account, we may store your name, address, email address and telephone number so these details can be used for future orders.
Delivery
When an order needs to be delivered, we may share the information necessary to complete that delivery with our chosen postal, courier or fulfilment provider.
This will normally include your name, delivery address and, where required, your email address or telephone number for delivery notifications.
We only provide delivery partners with the information reasonably necessary to fulfil your order.
Contacting us
If you contact Eden Yard by email, telephone or through a form on our website, we may retain the information you provide so that we can respond to your enquiry and keep an appropriate record of our correspondence.
We will only use this information for purposes connected with your enquiry unless there is another lawful reason for us to retain or use it.
Mailing lists and marketing
If you choose to join our mailing list, we may use your name and email address to send you news, recipes, product updates, farm shop news, offers and other Eden Yard updates.
We will only send electronic marketing where we have an appropriate lawful basis to do so.
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained within the email or by contacting us at hello@edenyard.co.uk.
Unsubscribing from marketing will not prevent us from sending essential communications relating to an order you have placed.
Cookies
Our website uses cookies and similar technologies.
Cookies are small files stored on your device which help websites function correctly and can provide information about how a website is being used.
Some cookies are necessary for the operation of our website and online shop. For example, WooCommerce may use cookies to remember the contents of your shopping basket and allow the checkout process to work correctly.
Other cookies may be used for analytics, preferences or marketing where those services are enabled.
Where required by law, non-essential cookies will only be used after you have provided your consent. You can change or withdraw your cookie preferences through the cookie controls provided on our website.
Website analytics
We may use website analytics services to understand how visitors find and use our website.
Analytics information can help us understand which pages are popular, how visitors move around the website and how we can improve the website and online shop.
Where analytics technologies require consent under applicable law, they will only be activated after the appropriate consent has been provided.
Embedded content and third-party services
Pages on this website may include content or functionality provided by third parties, such as maps, videos, social media content, payment services or other embedded services.
These third parties may collect information about you or use cookies in accordance with their own privacy policies.
Where required, third-party content or tracking technologies will be controlled through our cookie consent system.
Comments and reviews
If you leave a product review, comment or other contribution on our website, we may collect the information entered into the relevant form along with technical information such as your IP address where necessary for spam prevention and website security.
Information that you choose to publish as part of a public review or comment may be visible to other visitors to the website.
How we use your information
We only use personal information where we have a lawful basis for doing so. Depending on the circumstances, this may include:
- Contract: where we need your information to process and fulfil an order or provide something you have requested.
- Legal obligation: where we are required to retain or use information to comply with the law, including accounting and tax requirements.
- Legitimate interests: where using information is reasonably necessary for operating and protecting our business and does not override your rights and interests.
- Consent: where you have actively agreed to a particular use of your information, such as certain marketing communications or non-essential cookies.
Who we share your information with
We do not sell your personal information.
We may share information with trusted service providers where this is necessary to operate our business and website. These may include:
- Website hosting and technical service providers
- Payment processors
- Delivery and courier companies
- Email and mailing-list providers
- Website analytics providers
- Professional advisers such as accountants or legal advisers
- Authorities or regulators where we are legally required to provide information
We only share information that is reasonably necessary for the relevant service.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and tax requirements.
Order records may therefore be retained for longer periods where required for accounting, taxation, warranty, dispute resolution or other legal purposes.
Information relating to enquiries may be deleted when it is no longer reasonably required.
If you have consented to receive marketing, we may retain the information necessary to manage your subscription until you unsubscribe or withdraw your consent.
How we protect your information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
Our website uses appropriate security measures, and access to personal information is restricted to people and service providers who require it for legitimate business purposes.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
International transfers
Some of the technology providers we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate protections and safeguards are in place as required by UK data protection law.
Your data protection rights
Under UK data protection law, you may have rights in relation to your personal information, including the right to:
- Ask us for access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information in certain circumstances
- Ask us to restrict how your information is used in certain circumstances
- Object to certain uses of your personal information
- Request the transfer of certain information to you or another organisation
- Withdraw consent where we rely on your consent to process information
These rights are subject to certain legal conditions and exemptions.
If you would like to exercise any of these rights, please contact us at hello@edenyard.co.uk.
Complaints
If you have concerns about how Eden Yard handles your personal information, we would appreciate the opportunity to resolve the matter with you first. Please contact us at hello@edenyard.co.uk.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Children’s privacy
Our website and online shop are not specifically directed at children, and we do not knowingly collect personal information from children where it is not necessary or appropriate to do so.
Links to other websites
Our website may contain links to websites operated by other organisations.
Eden Yard is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal obligations.
The latest version will always be published on this page, together with the date it was last updated.
Contact us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Eden Yard
Plumpton Old Hall
Penrith
Cumbria
United Kingdom
Email: hello@edenyard.co.uk